How can we help?


We are here to help ...


At Simply Say we are focused on providing excellent service for our customers. If you require assistance with using our website or if you have a query regarding any of our products, then please reach out to us. To help speed up resolving your issue, we do recommend that you look at our Frequently Asked Questions first of all, since it is likely that a customer has previously registered a similar issue and we can help to answer this quickly.


LIVE CHAT HELP: In the right hand corner you can click the message icon to contact us directly for any questions/queries that you may have.


Below you will find a list of the most common questions that we receive.

















If you are unable to find the answer in our FAQ and need to speak to your customer service team, then please use our Live Chat by clicking the blue icon in the bottom right hand corner of the web page.


Due to the high number of requests, sometimes our customer service team will not be available to chat directly to you, but don't panic! Your request is still registered and placed in the queue, so we will get back to you as soon as possible.


You may also contact us directly by clicking here - please provide full details of the issue/query and we will respond within 48 hours.


Note: Our Customer Service will be available Monday to Friday 9am to 5pm (we are not available Saturday/Sunday or Public Holidays)


Our privacy policy can be found here.

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